Holistic community care driven by trusted relationships
In traditional healthcare models, care managers working to support all the areas affecting quality and outcomes engage specific vendors to address issues like member engagement, food insecurity and transportation. While plans are burdened with managing multiple vendors, members receive a disjointed service experience with limited opportunity to build trust with any one vendor.
In contrast, the Wider Circle community care model is centered around trusted relationships. Familiar neighbors inform, support and motivate one another, empowering members to be more engaged and proactive about their health. Caring community relationships ensure service integration, cement retention, and drive gap closure.
Trained and culturally competent facilitators engage members hand-on-hand in welcoming neighborhood groups.
In every group, facilitators galvanize able neighbors to serve as community ambassadors who reinforce the community presence that residents know and trust.
The end result is a network of neighbors that engenders trust in the system and helps navigate its complexities to improve member experience and clinical outcomes.
A Community in Action:
Fresno Case Study
In 2018, Wider Circle came to California’s agricultural heartland and launched its first groups in Fresno to help older adults get the care they deserve. One year and 50 community ambassadors later, Wider Circle opened its 100th neighborhood care group and brought 15% of the health plan’s membership into the community care program.
- 100 neighborhood care groups
- 1000 enrollees
- Critical need for SDoH support
- 15% plan utilization in 12 months
- 42% SDoH Issues
- 37% gap closure
- 20% Benefits navigation
- In person to complete
- Wellness visits within 30 days
in-person interactions each year